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SHIPPING + RETURNS

SHIPPING

PLEASE ALLOW UP TO 2-3 BUSINESS DAYS FOR YOUR ORDER TO PROCESS, WHICH WILL THEN BE SHIPPED VIA YOUR CHOSEN METHOD – YOU WILL RECEIVE AUTOMATIC NOTIFICATION WHEN YOUR ORDER SHIPS, AS WELL AS TRACKING INFORMATION.

THE RISK OF LOSS AND TITLE FOR ITEMS PURCHASED BY YOU PASS TO YOU UPON OUR DELIVERY OF THE ITEMS TO THE SHIPPING CARRIER.

BY PLACING AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR DESTINATION COUNTRY. UNFORTUNATELY WE ARE UNABLE TO CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND CANNOT BE HELD RESPONSIBLE FOR THEM.

 

RETURNS AND EXCHANGES

YOU MAY RETURN OR EXCHANGE YOUR ORDER FOR ANY REASON WITHIN 30 DAYS IF IT HAS NOT BEEN DAMAGED OR WORN, AND HAS ALL ORIGINAL TAGS ATTACHED.

FREE RETURN SHIPPING ON ALL AUTHORIZED RETURNS PLEASE EMAIL CUSTOMERCARE@TRUEWETSUITS.COM TO RECEIVE YOUR APPROVAL EMAIL. 

ONCE WE RECEIVE THE WETSUIT, WE WILL ISSUE A FULL REFUND, OR ISSUE AN EXCHANGE WITHIN 2-3 BUSINESS DAYS.

FOR ANY RETURNED OR EXCHANGED ITEMS, YOU WILL NOT BE REFUNDED THE ORIGINAL COST OF SHIPPING. FOR EXCHANGED ITEMS, WE WILL PAY THE COST OF RE-SHIPPING ONCE THE WETSUIT IS RECEIVED.